At Southampton Trophies & Engraving, we take care to ensure every order is prepared to a high standard and matches the details provided by the customer.
Personalised & Engraved Items
Please check all names, dates, spelling, messages and engraving details carefully before confirming your order. As personalised and engraved items are made specifically to your requirements, they may not be eligible for return or cancellation once production has started, where permitted by applicable UK consumer law.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, is faulty or has been supplied incorrectly, please contact us as soon as possible. We will review the issue and work with you to provide an appropriate resolution in accordance with your statutory rights.
Standard Products
Returns for non-personalised items may be accepted where applicable. Products should be returned in their original condition and packaging where possible. Please contact us before returning an item so we can advise you of the correct process.
Cancellations & Refunds
If you need to cancel an order, please contact us as soon as possible. Cancellation may not be possible once a personalised, bespoke or engraved item has entered production.
Where a refund is approved, it will normally be issued using the original payment method.
For any questions regarding refunds, returns or cancellations, please contact Southampton Trophies & Engraving directly.